Modern Automotive Maintenance Enterprise Management Practice

Author: Lan Qiwen
Publisher:
Publish Date: 2005-08-01
Features: This book, based on the practical needs of automotive maintenance enterprises in China, systematically explains the management concepts and business strategies of modern automotive maintenance enterprises in 15 chapters. It covers the establishment of automotive maintenance enterprises, human resource management, service process management, customer satisfaction and customer relationship management, automotive maintenance quality management, production, equipment, and safety management, parts management, financial management, government procurement and insurance vehicle maintenance management, 5S management, ISO9000 quality management system certification, three compensation management, service performance analysis and improvement, and computer management, etc. It greatly helps to enhance the decision-making ability and management level of automotive maintenance enterprise managers, establish a positive corporate image, improve service quality, reduce business costs, and enhance corporate core competitiveness. At the end of the book, there is an introduction to the new laws, regulations, and standards used by automotive maintenance enterprises. The content of this book is extensive, easy to understand, and accompanied by numerous cases, making it highly inspirational and practical. It serves as a practical reference book for plant managers, managers, and departmental managers of automotive maintenance enterprises, as well as a practical teaching material for universities, colleges, and vocational schools.