White-collar women's communication skills with customers

Author: Wei Bin
Publisher:
Publish Date: 2005-07-01
Features: Body language is a signal emitted from one's heart, the most authentic language of the soul. Reading a client's body language is a skill for white-collar women to gain insight into their psychology! There are three magical forces in the world: they are a smile, listening, and praise. A smile lets clients experience happiness, listening lets clients experience pleasure, and praise is the best lubricant to connect with clients. Combining them can easily open the client's verbal and heart's door!
Excellent white-collar women are both a mirror and an "ambassador" for the company. This book has a rigorous structure and interprets the art of communication between white-collar women and clients from eight aspects, serving as a guide for successful interactions. The author's unique insights into white-collar women can provide profound inspiration. By decoding clients' body language, you can handle difficult clients with ease and win their favor with a relaxed attitude and an engaging, lively style!