Quality Creates Profit — Quality Management Based on Quality Cost

Author: (USA) Atkinson et al., You Jianxin et al.
Publisher:
Publish Date: 2004-07-01
Features: This book introduces how more than 30 renowned knowledge-intensive manufacturing or service industry enterprises have applied quality management processes based on quality cost, achieving enhanced customer satisfaction and improved financial performance. The book details how these enterprises have applied quality management processes based on quality cost to enhance customer satisfaction and improve financial performance. Through detailed case studies, it illustrates the quality management tools and techniques used by these enterprises. By analyzing and synthesizing the best practices and application tools that link quality processes and performance improvement, it provides a general framework and basic methods, serving as a reference for other enterprises to carry out quality management work.