American-style service

Author: Isa
Publisher:
Publish Date: 2005-06-01
Features: Americans view service as an endless joy and a supreme honor, while we often see it as servitude or menial labor. A well-served customer will share their pleasant experience with 25 friends and family, and among those 25, 8 will try it, and at least one will stay, which is the continuation effect of excellent service. Americans view service as an endless joy and a supreme honor, while we often see it as servitude or menial labor. American-style service is what we need! A well-served customer will share their pleasant experience with 25 friends and family, and among those 25, 8 will try it, and at least one will stay, which is the continuation effect of excellent service. The author presents the success experiences of American enterprises to readers through the first-person perspective—"I," sharing their personal insights. Not only does it incorporate research on American businesses, but it also interviews many employees and managers who have worked in American companies, who generously share their invaluable firsthand insights with us.