Chain Store Management Practice

Author: Zhou Yong, Editor-in-Chief
Publisher:
Publish Date: 2004-09-01
Features: In the preface of this book, the experience of engaging in retail operations has been summarized as: general experience, special experience, and individual experience. The qualities of an excellent chain store manager have been summarized as: professional mindset, business awareness, and management expertise. From a higher standard, a store manager should possess the following five abilities: First is organizational ability, especially the ability to inspire the group to actively participate in critical moments; Second is social ability, the ability to communicate effectively with various people under various circumstances; Third is charisma, the ability to demonstrate leadership qualities through speeches, inspiring, persuading, and motivating others; Fourth is financial management ability, which refers to the ability to manage funds, skillfully grasping cash flow, effectively controlling costs, and improving efficiency; Fifth is business ability, which means understanding the business activities one is engaged in, otherwise it would be difficult to control the situation. This book is divided into twenty chapters, including four parts: Chapters 1 to 3 provide an overview, offering a general explanation of the supermarket and convenience store industries; Chapters 4 to 11 cover the management techniques of large comprehensive supermarkets (big-box stores); Chapters 12 to 15 cover the management techniques of standard supermarkets; Chapters 16 to 20 cover the management techniques of convenience stores.