Modern conference service

Author: Lu Yongqing, Editor-in-Chief
Publisher:
Publishing Date: 2005-03-01
Features: This book is compiled based on the "Technical Grade Standard for Conference Reception Service Staff," serving as a professional technical textbook for conference reception service staff. It is suitable for the professional theoretical training and operational skill development of conference reception service staff at the beginner, intermediate, and advanced levels. The book is divided into eight chapters, covering topics such as an overview of conference reception services, service etiquette, service psychology, Chinese and foreign folk customs, service standards, service practices, conference decoration and arrangement, and the use and maintenance of service equipment. The content of the book is rich and detailed, helping to improve the overall quality of conference reception service staff and meet the needs of reform and opening-up development. It is suitable as on-the-job training material for conference service staff and also provides some reference value for personnel in the tourism industry and other service sectors.