Modern Hotel Star Service Standards (Volume 1 and 2)

Author: Nan Zhaoxu, Teng Baohong (editors)
Publisher:
Publish Date: 2003-03-01
Features: The "Modern Hotel Star Service Standards" is composed of a DIY concept electronic graphic interactive format, combining a book with a CD and ROM disc. "DIY" stands for "Do It Yourself," a management concept and method that has become popular among Western enterprises and institutions in recent years. Readers can simply click on the electronic file codes or filenames in the relevant text to enter a rich interactive e-text world. Users can read, search, print, copy, and download according to their needs, especially they can personalize modifications based on the specific requirements of institutions and enterprises, and directly apply them to management and training work.