Community Property Management System and Owner's Manual

Author: Lai Shuhua / Zhu Wenjin (Editor-in-Chief)
Publisher:
Publish Date: 2005-01-01
Features: The promulgation and implementation of the National Property Management Regulations have completely broken the past pattern where property management was assigned by administrative bodies or managed by developers. This gave owners or owner committees the autonomy to choose property management companies. The marketization of property management has led to unprecedented competition among property management companies. In such a fully competitive market environment, property management standards have generally improved, management experience has matured, and a large number of excellent property management and chain enterprises have emerged, gradually forming a win-win situation between property management and owners. How is an excellent property management company forged? – First, it strictly implements national and local policies and regulations, transforms its role orientation, integrates management with service, truly puts the owners' interests first, and provides high-quality services for the owners' benefit, alleviating their concerns and thereby earning their trust, laying a solid foundation for the survival and development of the property management company. – Second, it implements standardized and standardized property management. Internally, it comprehensively promotes the post responsibility system, ensuring clear responsibilities for each position, task assignments, proper measures, rational processes, and scientific management. – Third, it excels in communication with owners or owner committees, reaches mutual understanding, forms interactive and harmonious relationships, and jointly builds a harmonious community. – At the same time, it skillfully learns from advanced foreign experiences, combines them with the company's actual conditions, keeps pace with the times, innovates management models, strives for first-class management and service, and grows the company into a strong enterprise. To facilitate the standardized and scientific management of property management companies, based on the above philosophy, the authors have compiled this book. Its content covers all aspects of the property management process, including policies and regulations, property management agreement contract models, the operation procedures and models of property management companies, internal post responsibility systems, labor and personnel management systems, and a series of mutual documents related to owners and owner committees. This book is rich, comprehensive, and complete, forming a full-range reference system for property management, and can provide practical help for the operation and management of property management companies.