Bank Teller Management Standards

Author: Meng Lusheng
Publisher:
Publish Date: 2004-12-01
Features: This book is suitable for various commercial banks, joint-stock commercial banks, postal savings and remittance bureaus, urban credit cooperatives, and rural credit cooperatives. Although the accounting and settlement systems of these banks differ, their operational procedures and management content are the same. It serves as both a trusted guide and companion for bank tellers, as well as a reference for chief accountants, auditors, and inspection personnel. It is also used as a training textbook for bank tellers in bank training schools. The book has the following four characteristics:
First, it concisely summarizes relevant regulatory content. Second, it strengthens a sense of responsibility in addressing existing issues. Third, it emphasizes strict management and improves the control mechanism. Fourth, it discusses that tellers are the foundation, and personnel selection is crucial. The book also proposes that comprehensive tellers should adopt a work ethic of "strictness, meticulousness, pragmatism, and prevention," which means:
Strictness—Strict requirements, follow orders without hesitation, and standardized operations;
Meticulousness—Diligent and detail-oriented, meticulous, accurate, fast, and comprehensive;
Pragmatism—Be realistic, honest and trustworthy, and consistent in words and deeds;
Prevention—Prevent risks, always stay alert, and ensure safety.