Modern Hotel and Restaurant Management Operation Standards

Author: Song Fengming / Hu Zhanyou (editors)
Publisher:
Publish Date: 2005-01-01
Features: This book provides a detailed introduction to the service management operation standards of modern hotels and inns, covering various levels from the front office to recreational facilities. It includes fundamental knowledge of modern hotel management, training knowledge, employee service operation standards, front office management operation standards, housekeeping department management operation standards, catering department basic operation standards, merchandise department management operation standards, recreational facilities management operation standards, finance department management operation standards, marketing department management operation standards, public relations department management operation standards, security department management operation standards, laundry management operation standards, material procurement department management operation standards, engineering department management operation standards, and transportation department management operation standards. This book serves as a reference for hotel and inn operations, a guide for all hotel and inn staff, and a key to building reputation and expanding business for hotels and inns.