2000 version ISO 9000 family standard quality management system operation and improvement

Author: Beijing Electric Power Enterprise Management Consulting Co., Ltd.
Publisher:
Publish Date: 2004-01-01
Features: This book is divided into 4 parts and 16 chapters. The Standard Part comprehensively elaborates and explains the 2000 version of the Quality Management System standard, with broad applicability, providing technical guidance for organizations in various industries seeking standard certification or version upgrade certification. The Method Part focuses on introducing the principles for establishing and compiling documented quality management systems, in accordance with ISO/TR10013:2001 "Guidelines for Quality Management System Documentation," providing a comprehensive overview of manual, procedure documents, quality plans, work instructions, and quality records. This part emphasizes methodology, divided into 4 categories: 1) Management methods, briefly introducing 14 statistical tools for process control and data analysis; 2) Internal audit methods, detailing audit key points, evidence for confirmation, common non-conformities, and improvement points; 3) The application of quality cost in the operation of a quality management system; 4) Operational highlights of enterprise informatization construction, with strong applicability. The Practice Part focuses on introducing the "Quality Manual," "Procedure Documents," and "Flowcharts" compiled by Jinhua Electric Power Bureau. The "Three Standards" Integrated Management Part introduces the "Three Standards," namely: GB/T19001-2000, GB/T24001-1996, and GB/T28000-2001, integrated management systems, covering the entire process from planning, establishment, maintenance to operation and evaluation.