Human Resource Management in Tourism Enterprises

Author: Li Xiu
Publisher:
Publish Date: 2004-09-01
Features: This book explores the management techniques of human resources from multiple perspectives, including motivation, employee satisfaction, communication, conflict, negotiation, forecasting, decision-making, and multicultural team management. Additionally, it analyzes the characteristics of testing methods; introduces various types of tests, including intelligence tests, aptitude tests, and skill tests (ability tests), as well as personality tests such as self-report methods, projection methods, occupational aptitude tests, and graphology. It evaluates the reliability and validity of tests and discusses their steps and key considerations. The book analyzes the competencies of tourism business operators and introduces the principles, plans, and processes for selecting operators. It also explores the role of middle-level managers in tourism enterprises, analyzes their competencies, and introduces the plans and processes for selecting middle-level managers.