Seamless Government: A Guide to Public Sector Re-engineering

Author: Russell M. Reidenauer (USA)
Publisher:
Publish Date: 2002-01-01
Features: This book details the steps of reinvention, explaining how to assess, design, and overcome resistance during the process of government reinvention, and how to implement fundamental changes. It highlights that seamless government is not about completely overhauling existing administrative procedures. Seamless government is the main cause and characteristic of the quiet public management revolution we are experiencing, as well as a response to the shift from a producer society to a customer society. The book uses examples from various levels of government to demonstrate how to apply reinvention principles to management at all levels, detailing the steps of reinvention, explaining how to assess, design, and overcome resistance during the process of government reinvention, revealing that seamless government is not about completely overhauling existing administrative procedures, nor is it department-oriented, function-oriented, or quantity/scale-oriented. Instead, it is customer-oriented, results-oriented, and competition-oriented.