Modern Hotel Onboarding Manual

Author: Zhang Jie
Publisher:
Publish Date: 2004-08-01
Features: This book has distinct characteristics in its organization, writing, and content arrangement: First, the topic is practical. The content of this book is closely tied to the daily work of employees in hotels, providing standardized, professional, and operational answers. Second, the expression is standardized. The language used in this book conforms to the professional terminology of the hotel industry. Third, the author is authoritative. The author has long been engaged in training work at the Beijing Hotel and has a rich body of related works. With both a theoretical background and frontline work experience, the author ensures the accuracy of the knowledge. This book is suitable for onboarding training in various types of hotels, can serve as a basic textbook for tourism schools at all levels, and can also be used as a reference book for some hotel managers. The book primarily provides basic knowledge of modern hotels, mainly including hotel management mechanisms and organizational structure, hotel operation workflows, professional ethics, hotel safety, the relationship between employees and hotels, hotel industry standards, introductions to internationally renowned hotel brands, and hotel service language.