Newly Compiled Hotel Quality Service Professional Knowledge

Author: Cai Wankun
Publisher:
Publish Date: 2004-01-01
Features: Under modern market economy conditions and fierce market competition in the hotel industry, the product provided by hotels is service. Whoever consistently offers high-quality service will thrive, while those who provide poor service will inevitably be eliminated. Therefore, management and high-quality service are the two driving wheels for the survival and development of the modern hotel industry. Hotel employees must have a strong service awareness and master extensive and rich professional service knowledge and quality standards to provide high-quality service and improve service quality. This requires systematic, professional, and highly practical professional books and training materials. This book well meets this need. It is a revised edition of the best-selling book "High-Quality Service Knowledge for Hotels and Inns." Based on the original content, it has been modified, supplemented, and enhanced with professional knowledge and standards for high-quality service. It provides a highly practical professional textbook and business reference for hotel inns and universities and colleges for employee training and vocational education.