Room Attendant: Senior

Author: Zhi Haicheng
Publisher:
Publish Date: 2000-12-01
Features: This book is written for the actual work of housekeeping staff and serves as a textbook for advanced housekeeping staff knowledge and skills training. It is also a training textbook for teachers and students of housekeeping service majors in various and all levels of vocational and technical schools. It can also be used as a reference for personnel engaged in housekeeping service in hotels and restaurants. This book is used for vocational qualification training and social force training of advanced housekeeping staff. The book provides a detailed introduction to the knowledge and skills that advanced housekeeping staff must master, covering topics such as basic tourism knowledge, art basics, psychological principles, basic management knowledge, service English, hotel knowledge, interdepartmental coordination, hotel marketing, hotel linen room operations, housekeeping department quality management, housekeeping department human resource management, housekeeping department material management, and related skill content, etc.