New Public Service: Service, Not Steering

Author: Denhardt
Publisher:
Publish Date: 2004-06-01
Features: This is a landmark monograph in public administration, which has had a broad and profound impact on both academia and the political sphere due to its broad academic perspective and distinctive theoretical innovation. Based on a reflection and critique of traditional public administration, particularly New Public Management, the author systematically elaborates on the basic theoretical connotations of New Public Service through comparative analysis in the following seven aspects: (1) Serve citizens, not customers; (2) Pursue the public interest; (3) Value citizenship more than entrepreneurship; (4) Think strategically, act democratically; (5) Recognize responsibility is not simple; (6) Serve, not steer; (7) Value people, not just productivity. Whether in terms of theoretical value or practical significance, it remains an innovative academic work in the field of contemporary Western public administration research.