Hotel Service Teaching Case (Zhang Yongning et al.)

Author: Zhang Yongning
Publisher:
Publish Date: 1999-09-01
Features: This book is part of the "Travel Secondary Vocational School Trial Teaching Materials." It contains 161 case studies, all of which are examples from hotel management and service. These cases are selected from the practical experiences of some well-known hotel management and service practices in China, as well as the internship practices of students from Shijiazhuang Tourism and Foreign Affairs Vocational School. Through systematic summarization, the book provides in-depth analysis from different perspectives, clearly explaining hotel service theory and modern service concepts, while introducing rich service knowledge and skills. The book is divided into five parts: "Front Office Section," "Housekeeping Section," "Food & Beverage Section," "Comprehensive Section," and "Internship Chronicle."