Zhu Lan Quality Manual: 5th Edition

Author: Joseph M. Juran, A. Brandon Gregersen, translated by Jiao Shuobin et al.
Publisher:
Publish Date: 2003-11-01
Features: This is a reference book for all aspects involved in product, service, and process quality. From the previous four editions, the "all aspects" here include:
· Various industries that constitute the international economy: manufacturing, construction, various types of service industries—such as transportation, communications, utilities, finance, healthcare, medical services, government agencies, and so on.
· Functional areas involved in product (both tangible products and services) production, such as research and development, market research, finance, operations, marketing and sales, human resources, supplier relations, customer service, administrative management, and supporting activities.
· All levels of the organization, from top management to ordinary employees. If one thinks this book is only intended to meet the needs of quality managers and quality professionals, that is incorrect. This book aims to serve the entire quality function, involving all departments of the organization and personnel at all levels.
· Various specialists involved in quality planning, quality control, and quality improvement processes.