Customer-driven project management

Author: Bruce Buckly
Publisher:
Publish Date: 2002-12-01
Features: Customer full-process involvement in project quality improvement, providing project managers with practical and effective project quality management tools and methods, building first-class project teams, and winning comprehensive customer satisfaction. This book is an invaluable practical manual for project managers and project executives, as well as an excellent learning resource for those who wish to gain a comprehensive understanding of project quality management and obtain the PMP certification. The book primarily explores the formation process of project quality management, the application of practical tools, and how to build customer-driven project teams. The author delves into this issue from multiple perspectives, with abundant charts and case studies provided to guide project managers in implementing total quality management and achieving comprehensive customer satisfaction step by step. This book offers the following new project management techniques, from which you will benefit greatly:
- Understanding customer needs and expectations;
- Involving customers in project management and making significant contributions;
- Integrating quality work into the early stages of product production;
- Adopting a project-driven business model to improve organizational efficiency;
- Promoting your project management skills using the "Achieve Self" method;
- Leveraging senior management's "assurance" to simplify procedures;
- Utilizing project management tools to serve yourself;
- Forecasting the lifecycle of e-commerce;
- Gaining inspiration and solutions from the Project Management Institute's knowledge base.
This book is an invaluable practical manual for project managers and project executives, as well as an excellent learning resource for those who wish to gain a comprehensive understanding of project quality management and obtain the PMP certification.