Quality review

Author: Chai Bangheng, Liu Xiaolun
Publisher:
Publishing Date: 2004-01-01
Features: This book comprehensively explains the content of the ISO 19011:2002 standard and clarifies how to implement this standard in audits. At the same time, drawing on the authors' extensive experience in quality management research, system auditing, and training for national registered auditors, along with case studies, it provides readers with practical and referenceable insights into audit approaches, methods, and techniques. The book is divided into eight chapters. Chapters 1 and 2 cover basic knowledge, terminology, and auditors; Chapters 3 to 6 detail how to conduct audit activities and methods according to ISO 19011. Chapters 7 and 8 introduce practical product audit and process audit methods. This book is suitable for auditors and audit program managers engaged in quality management system audits, as well as serving as a training textbook and reference material for auditors.
Table of Contents:
Preface to ISO 9000 Series
Preface
Chapter 1 Introduction
1.1 Terms Related to Audits
1.1.1 Audit
1.1.2 Audit Criteria
1.1.3 Audit Evidence
1.1.4 Audit Finding
1.1.5 Audit Conclusion
1.1.6 Audit Client
1.1.7 Auditee
1.1.8 Auditor
1.1.9 Audit Team
1.1.10 Technical Expert
1.1.11 Audit Program
1.1.12 Audit Plan
1.1.13 Audit Scope
1.1.14 Competence
1.2 Quality Audit
1.3 Audit Principles
1.3.1 The Importance of Audit Principles
1.3.2 Characteristics and General Principles of Audits
1.3.3 Principles of Auditors Themselves
1.4 Management of Audit Programs
1.4.1 General Principles
1.4.2 Purpose and Content of Audit Programs
1.4.3 Responsibilities, Resources, and Procedures of Audit Programs
1.5 General Process of Audits
Chapter 2 Auditors
2.1 China's Auditor Registration System
2.2 Competence of Auditors
2.2.1 General Principles
2.2.2 Personal Qualities
2.3 Knowledge and Skills
2.3.1 Knowledge and Skills Auditors Should Possess
2.3.2 General Knowledge and Skills for Audit Team Leaders
2.3.3 Specific Knowledge and Skills for Quality Management System Auditors
2.4 Education, Work Experience, Auditor Training, and Audit Experience
2.4.1 Auditors
2.4.2 Audit Team Leaders
2.4.3 Levels of Education, Work Experience, Auditor Training, and Audit Experience
2.5 Maintaining and Enhancing Competence
2.5.1 Continuous Professional Development
2.5.2 Maintaining Audit Competence
2.6 Evaluation of Auditors
2.6.1 General Principles
2.6.2 Evaluation Process
Chapter 3 Planning and Preparation for Quality Management System Audits
3.1 Overview
3.2 Determining and Forming the Audit Team
3.2.1 Requirements for the Audit Team
3.2.2 Composition of the Audit Team
3.3 Audit Planning
3.3.1 Audit Team Leaders Understanding the Auditee
3.3.2 Establishing Initial Contact with the Auditee
3.3.3 Preparing the On-Site Audit Plan
3.3.4 Planning for Multi-Site Audits
3.3.5 Example of a Quality Management System Certification On-Site Audit Plan
3.4 Preparation of Documentation
3.4.1 Developing Checklists
3.4.2 Examples of Checklists
Chapter 4 Audit of Quality Management System Documentation
Chapter 5 On-Site Audits
Chapter 6 Internal Audits
Chapter 7 Product Audits
Chapter 8 Process Audits
References