Store sales and services

Author: Miao Qing
Publisher:
Publish Date: 2004-01-01
Features: This book is specifically written for store operators and sales service personnel. It comprehensively introduces the trilogy of store operation, sales, and service. With a step-by-step structure, it presents the fundamental theories and methods of store operation, personnel, sales, and service. Whether you are a "corner store" operator, a manager of a large chain store, or a frontline store staff member, you will find the basics of store operation in this book and benefit from it. The stores discussed in this book mainly include five major retail formats: department stores, general supermarkets, large comprehensive supermarkets, convenience stores, and specialty stores.