Modern Hotel Etiquette Standards

Author: Wang Lanying
Publisher:
Publish Date: 2003-01-01
Features: This book is designed to help hotel staff understand the etiquette, manners, and customs of interpersonal communication and hotel service reception. Through this understanding, employees can develop a proper service attitude, enhance their service awareness, improve their dedication, adhere to professional ethics, learn and master the common polite service phrases, basic etiquette, and etiquette behavior norms used in hotel service reception. The book aims to cultivate interpersonal communication skills and foster good professional habits of polite guest service, ultimately achieving the hotel's goal of providing high-quality service. This book is designed to help hotel staff understand the etiquette, manners, and customs of interpersonal communication and hotel service reception. Through this understanding, employees can develop a proper service attitude, enhance their service awareness, improve their dedication, adhere to professional ethics, learn and master the common polite service phrases, basic etiquette, and etiquette behavior norms used in hotel service reception. The book aims to cultivate interpersonal communication skills and foster good professional habits of polite guest service, ultimately achieving the hotel's goal of providing high-quality service.