Chain supermarket management and operation practice

Author: Jin Juan
Publisher:
Publish Date: 2003-09-01
Features: The book "Practical Management of Chain Supermarkets" first discusses the organizational structure of the headquarters and the functions of various departments, followed by a detailed description of the functions and positions of each branch store in chain supermarkets. It also provides further explanations on key service functions of chain supermarkets, such as general etiquette service guidelines, customer complaint management methods, and the management of service centers. Then, it delves into the logistics system management of chain supermarkets, introducing the meaning of the logistics system, commodity procurement, commodity acceptance, and commodity inventory management. Subsequently, it covers organizational design, customer service, commodity display and layout, commodity promotion and price management, financial management, health and safety management. The content of this book is comprehensive and rich, and all the topics discussed are issues that chain supermarkets will face in their management, making it highly practical and operational.