After-sales service training manual

Author: Best Education Institute
Publisher:
Publish Date: 2003-01-01
Features: This book is grounded in practice and looks to the future, highlighting the following features: , Strong systematic nature, rational structure. This book consists of basic knowledge of after-sales service, product packaging and delivery, feedback, and customer base building, introducing the relevant knowledge of enterprise after-sales service in a comprehensive and systematic manner from simple to complex. Second, strong practicality, novel content. This book is centered on practicality, emphasizing the combination of theory and practice. Under the guidance of the latest theoretical achievements in enterprise after-sales service, advanced management methods are applied to conduct operational research on important issues in customer service. Third, strong pioneering nature, forward-looking positioning. In the new era, this book thoroughly analyzes the customer-oriented after-sales service model in light of the significant changes in the marketing environment and after-sales service conditions—increased market uncertainty and greatly enhanced personalized customer needs. The book introduces the skills and techniques of beauty and hairdressing, mainly including facial beauty, beauty makeup, classification and use of cosmetics, massage beauty, skin care and maintenance, modification and special beauty treatments, hair design, haircuts, hair styling, hair waving, and setting up one's own beauty salon, among other related knowledge.