Hotel Six Sigma Management

Author: Shao Dechun
Publisher:
Publish Date: 2006-10-01
Features: The author of this book, combining his extensive practical experience and research insights in hotel and catering management over the years, has made significant modifications to the 5S management method. He has supplemented a large amount of professional knowledge related to hotel management and proposed the concept of a "dummy-style management model." This has led to the development of a "Six Constant Management Method for Hotels" unique to Chinese people, which includes Constant Classification, Constant Organization, and Constant Education. Additionally, the book incorporates successful case studies from renowned hotel enterprises in China, providing in-depth yet accessible explanations. It is highly practical and operational, making it the best guide for the Chinese hotel and catering industry to enhance its management level.