Best Doctor: 12 Prescriptions for Treating Doctor-Patient Conflicts

Author: Gordon (USA), Edward (USA), translated by Song Hongli
Publisher:
Publish Date: 2007-01-01
Features: This book is intended for both professionals directly involved with patients (such as doctors, nurses, psychologists, hospital chaplains, and social workers) and non-professionals caring for patients (such as hospital volunteers, family members, and friends). Its purpose is to guide them in communicating with patients and improving their relationships with them. Chapter 1 presents evidence showing that patients are dissatisfied with their relationships with healthcare providers. The data indicates that many doctors are also aware of this issue and recognize the importance of good communication between doctors and patients. Chapters 2 to 6 are written by Dr. Gordon. He first proposes a new "relationship model" for healthcare providers, one that is collaborative rather than paternalistic. Then, he outlines techniques for establishing this relationship and explains them through dialogues between doctors and patients. Chapters 7 to 11 are written by Dr. Edward, focusing on the special issues and needs of chronic or critically ill patients, and providing examples of the application of relevant communication techniques. In these chapters, communication skills are primarily achieved through mutual cooperation and dialogue between patients and their caregivers. These caregivers include hospital volunteers, consultants, family members, friends, and others.