Shopping Mall Staff Training Manual

Author: He Chan
Publisher:
Publish Date: 2003-06-01
Features: This book includes several parts such as sales techniques, customer marketing, and customer consumption psychology analysis. The content aims to establish a relatively complete theoretical system as a systematic work guide. Based on the rich experience accumulated from daily sales practice, it helps you elevate your sales work to a new height. The book systematically explains the definition of sales, the prerequisites for sales, sales techniques and pitfalls, the appearance of sales staff, sales skills during operations, and communication in customer service.