Author: Fan Yunfeng
Publisher:
Publish Date: 2003-09-01
Features: This book primarily focuses on detailed elaborations on customer development management, customer records, customer difference analysis, customer relationship management, customer satisfaction, customer loyalty management, and customer management rules. It strives to achieve a combination of text and graphics, making it easy to understand, rich in case studies, and highlighting practicality. It is expected to serve as a reference book for customer management in domestic enterprises.
The customer is not God.
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