Excellent Hospital Management - Case Study of the U.S. National Quality Award

Author: Rui Sumin
Publisher:
Publish Date: 2006-12-01
Features: The Malcolm Baldrige National Quality Award in the United States is one of the most influential quality awards. Baldrige National Quality Award winners represent some of the best organizations in the United States, many of which are leaders in their industries. The two cases provided in this book describe in detail the journey of two outstanding U.S. healthcare organizations in their continuous pursuit of excellence and their eventual achievement of the Baldrige National Quality Award. These two healthcare organizations are: Robert Wood Johnson University Hospital Hamilton (Healthcare category, 2004) and St. Luke's Hospital (Healthcare category, 2003).