Winning Customer Communication Details

Author: Song Yushu
Publisher:
Publish Date: 2007-01-01
Features: How communication with customers determines the success or failure of sales, and good communication often brings numerous benefits. From the perspective of the sales process, communication exists before the meeting in self-introductions, during the meeting in mutual understanding, in the back-and-forth of negotiations, and in continued contact after the transaction is completed. In short, as long as there is customer demand, the interaction and communication between salespeople and customers will never stop. During the sales process, communication is not always smooth; it is full of unforeseen difficulties and hardships, including physical exhaustion as well as mental and intellectual effort. Therefore, some say that sales is a hard but rewarding job. For salespeople, only by quickly mastering the methods, skills, and details to pay attention to in communication with customers can they stand out early from the training and make communication become effortless and enjoyable. This book is based on this, introducing 66 common communication details and challenges in sales, hoping to help salespeople win the favor and loyalty of customers, thereby also achieving their own development and the growth of the company. In the sales process, for salespeople, only by quickly mastering the methods, skills, and details to pay attention to in communication with customers can they soon make communication effortless and enjoyable. This book is based on this, divided into six chapters to introduce 66 common communication details and challenges in sales, hoping to help salespeople win the favor and loyalty of customers, and thus remember themselves?