Apology Techniques

Author: (Japanese) Takao Takii, translated by Li Qian
Publisher:
Publish Date: 2003-09-01
Features: Apologies can indeed be difficult—childhood mischief, arguments between spouses and lovers, workplace frustrations, and so on. There are countless situations in life where an apology is needed. Perhaps we have apologized hundreds or even thousands of times, yet each time we still feel the difficulty of apologizing. Especially at work, sometimes you have to apologize to unreasonable customers and counterparts, which is an unavoidable measure. This book will list numerous examples to teach you the skills of apologizing. We sincerely wish that readers can resolve disputes smoothly through these 80 "apology insights" and advance work in perfect interpersonal relationships.