Government Intelligence: Decision Support Technology for Proactive Government Service Models

Author: Fan Bo
Publisher:
Publish Date: 2006-06-01
Features: This book comprehensively introduces a government intelligence system, an electronic government system designed for government decision analysis, serving as a software support tool for middle and senior government managers. From the perspectives of management science and information science, the book presents a complete theoretical and technical framework of government intelligence. From the perspective of management science, it introduces the theory of customer relationship management (CRM) from enterprises into government management processes, proposing a novel government governance model and an active service model, enriching the theory of public administration. From the perspective of information science, it designs a series of computer information processing technologies to support the active service model of government, proposing a government intelligence system with spatial analysis capabilities, expanding the application scope of computer and information technology through new decision support technologies. The main objective of this book is to enhance the service capabilities of the government through advanced information technology and to provide theoretical references for building a service-oriented government with rich research findings in electronic government theory. This book is suitable as supplementary teaching material for undergraduate and graduate students in computer science, management engineering, and information management, as well as for a broad range of MPA (Master of Public Administration) students studying electronic government courses. It can also serve as a research reference for professionals engaged in software technologies such as geographic information systems (GIS), data warehouses, and data mining.