Front Desk Service and Management

Author: Compiled by the Personnel, Labor and Education Department of the National Tourism Administration
Publisher:
Publishing Date: 2004-12-01
Features: Front Office Service and Management has undergone structural adjustments and integration of certain chapters from the previous edition Front Office Reception and Operations, highlighting the distinctive "Golden Key Service" of the concierge in modern high-star hotels. In response to the rapid development of business floors and business center services in the tourism hotel industry, additional content such as "Translation Service," "Computer Rental Service," "Express Mail Service," and "Meeting Room Rental Service" has been appropriately added. Updates have also been made to items such as "Operator Service Procedures" and "Types of Foreign Currency Cash." Through revision, the book has been elevated in both external presentation and internal selection quality and structure, significantly enhancing its practicality and hands-on applicability in teaching, making it more aligned with the actual work of front office service and management. Front Office Service and Management is a core professional course for secondary vocational schools in hotel management and related fields. This textbook is suitable for students in vocational schools, technical schools, and secondary vocational schools, as well as for on-the-job hotel staff for self-study, training, and self-examination reference. The teaching objective of this course is to impart foundational knowledge of hotel front office service, instill the mindset and awareness required for front office work, train students in the basic operational procedures and skills of front office service in star-rated hotels, and cultivate their ability to engage in hotel front office service and grassroots management, adapt to industry development and career changes. Students will become familiar with the basic procedures and methods of front office operation and management, develop proficient skills in concierge hall service and front desk operations, and develop a passion for and proficiency in hotel front office work. Upon completing this course and undergoing a short internship, students should achieve the skill level of a mid-level technician in various front office positions within the tourism industry.