Thus, embark on the road to success

Author: Kurt Koontz
Publisher:
Publish Date: 2003-09-01
Features: The new work by Kurt Koontz, author of the bestseller First, Break All the Rules. This book systematically elaborates on and argues for human-centered management from the perspectives of behavioral science, psychology, and more, using a wealth of facts and data to form a human-centered management philosophy based on "emotional economics." What impressed me most about this book is that the key to human-centered management lies in "emotional management." Companies drive employee engagement and customer loyalty through emotional management, bringing continuous value to the business and ultimately paving the way for enterprises to move from excellence to greatness.