Front Desk Staff Practical English Conversation (Includes an Audio Cassette)

Author: Labor and Social Security Department Teaching Materials Office
Publisher:
Publish Date: 2002-09-01
Features: This book targets the functions of major departments in a hotel's front office, using situational dialogues for practical imitation, accompanied by relevant example sentences. The content is rich, appropriately challenging, and integrates scenarios seamlessly. Whether it's situational dialogues or related example sentences, they are all sourced from the hotel industry, natural, easy to understand, learn, and remember, making them simple to master. The book is divided into 12 parts: Reservations, Lobby Service, Reception, Room Check-in, Information Desk, Switchboard, Tourist Information Desk, Business Center, Postal Service, Foreign Currency Exchange, Check-out, and Complaints. This book is suitable for front office staff in tourism hotels and self-learners preparing for this industry.