Integrity: Quality of the 21st century

Author: (USA) Klossby
Publisher:
Publish Date: 2006-05-01
Features: Finance is the blood of an organization, quality is its skeleton, and relationships are its soul. They are an integral whole, inseparable. Klossby introduced the new concept of "wholeness," which is entirely different from total quality management. The book presents futuristic case studies that vividly reveal a brand-new world of quality before us. In the 21st century, managers should mention three things when discussing quality—finance, quality, and relationships. They are inextricably linked. This is the path to corporate success. In such a world, organizations help customers succeed, employees succeed, and suppliers succeed, and in turn, the enterprise itself gains sustainable competitive advantage.