Quality is Free: The Art of Ensuring Quality

Author: (USA) Philip B. Crosby
Publisher:
Publishing Date: Not available
Features: Under the advocacy of Crosby, "Zero Defects" has become the working standard of international excellence. This series of books is a comprehensive record of Crosby's "Zero Defects" journey, presenting the perfect embodiment of the master's wisdom in China. It will showcase successful case studies from renowned enterprises for readers interested in quality management, and provide insights into the mysteries of "Zero Defects" for ambitious Chinese enterprises striving to enhance their quality competitiveness, helping them master the sources of profit and competitive advantages! Quality is Free: Sparking the quality revolution in the U.S. and Europe, translated into 25 languages, with over 2.5 million copies sold globally. Quality is Free is a classic in management studies and a required reading for MBA programs at Harvard, Wharton, Yale, and other leading business schools. In the book, Crosby explains the misconceptions about quality management and shares the success story of ITT's global implementation of quality process improvement. The book features numerous real-life case studies, vividly depicting the journey of understanding what quality is and how to improve it as desired. The legendary story of HPA is even more detailed and comprehensive, dissecting the entire process of how management uses 14 steps to drive organizational improvement. The Quality Maturity Grid also provides a method for managers to determine the direction of their organization's quality processes. Through this, you will understand that quality is not only free but also a genuine money tree. Every penny saved by doing the job right the first time, without rework, will be reflected in the "Profit" column of the financial statements.