100 Tips for Catering Industry Reception Skills

Author: Mao Jian
Publisher:
Publish Date: 1998-02-01
Features: Introduction
Guest service is a form of ideological exchange between servers and guests. This book analyzes guest service from the perspective of ideological exchange, citing many examples to explain why certain actions and words are used and their significance. In daily life, we can always engage in good ideological exchange with friends. By analyzing the reasons behind this, we can understand what true guest service is. Moreover, you can discover some service techniques that satisfy guests in your work. Based on this content, the book provides many examples to help readers understand and summarize. The following people should read this book carefully: ① Those who treat guest service as their business. They should fully understand the meaning behind their actions and words. ② Those who avoid dissatisfaction. They should understand the essence of handling dissatisfaction and turn dissatisfied guests into regular customers. ③ Hotel managers. They should make their reasons acceptable to their subordinates. Each section of this book is an independent article, and you can choose to read it from the table of contents. Additionally, the last section lists some basic processes of guest service. Please think about the reasons behind them. If you have any questions, refer to the relevant chapters. This will greatly help in understanding and managing guest service.