Enterprise Process Design Guide Process Visualization

Author: (US) Robert L. Smith
Publisher:
Publish Date: 2005-04-01
Features: "The Enterprise Process Design Guide: Process Visualization" gives managers the opportunity to see their business processes as if watching a fascinating drama, providing decision-makers with a deep understanding of the reforms they plan. How wonderful it is to gain trust and support in this way! —John Levitt, Vice President, Irwin Toys, Inc. In this book, you will see how people act and perform business process design as if on a stage. This is the exciting part that captures people's imagination. At the same time, you will also see another important role of process visualization: providing an intuitive foundation for business process design, giving designers visible modules and a common language for process construction. These concepts have been gradually developed and refined over many years of various consulting practices, with a primary focus on business processes and supply chain and value chain technologies. Eventually, companies will find new technologies to replace old systems. In some cases, the implementation of new systems leads to a review of business processes, while in others, the need for improvements in supply chain systems, cost control systems, and customer support levels leads to the emergence of new processes and the implementation of new systems. The book describes how a well-known retailer in North America used process visualization methods to launch a business process reorganization project, achieving a complete transformation of a $200 million supply chain system. Every participant in the project needed a way to articulate and validate their design concepts, and to test whether the proposed process steps were correct. Using process visualization methods, project managers and team members were able to experience each part of the design process before technical implementation and gain confidence in the official launch.