Customer Personality Map: A Wisdom Treasury Guiding Salespeople

Author: Huang Yuntao
Publisher:
Publish Date: 2005-01-01
Features: If the greatest force in the universe is the force of inertia, then the greatest force in life must be the force of habit. And since everyone's personality is the main factor determining the force of habit, personality determines destiny, and personality determines success or failure in the workplace. As a marketer, understanding a customer's personality means mastering the initiative in sales. This book analyzes and discusses customer personalities from the perspective of customer service, telling you how to approach customers with different personalities and communicate effectively. It imparts the secrets of customer service, showing you how to provide the service your customers expect and are satisfied with, thereby leading your sales service to the path of perfection!