New Edition Modern Hotel (Restaurant) Customer Department Standard Management and Service Standards

Author: Zhang Hao
Publisher:
Publish Date: 2005-09-01
Features: This book features concise language and easy-to-understand content, providing a comprehensive introduction to the status and role of the Housekeeping Department in a hotel, the quality and professional requirements for its employees, as well as the department's hygiene, equipment and supplies, laundry room, textiles, personnel management standards, communication and coordination both within and outside the department, handling common issues in housekeeping management, and standardized services in the Housekeeping Department. As a manager and staff member of the Housekeeping Department in a hotel, only by diligently studying, understanding, and mastering these standardized management and service knowledge, and applying them in practice according to work needs, can one become more fulfilled. On the basis of proficiently mastering the professional tasks and skills of their position, they can truly excel in their duties and improve service quality. This book can not only serve as a reference for hotel Housekeeping Department managers and staff but also as a teaching text for vocational education and training in higher education institutions.