Tourism Law and Cases: Legal Practice in Hotels, Restaurants, and Travel Agencies (6th Edition)

Author: (USA) Kunaie
Publisher:
Publish Date: 2006-03-01
Features: Litigation is expensive, time-consuming, and can damage a company's reputation. Tourism Law and Cases, 6th Edition focuses on prevention to reduce the potential lawsuits faced by hotel businesses. Of course, good hotel managers must strive to meet the needs of customers and guests while also finding ways to protect the company from liability in the face of accidents and incidents. In fact, the two aspects of good service and preventing lawsuits are largely overlapping. Pleasing customers not only means a comfortable environment, enthusiastic staff, and exquisite food but also another important factor is ensuring guests enjoy their time away from home in a safe facility without injury or violation. If managers and employees are well-trained in legal matters, understand where potential risks lie, and know how to protect themselves, most lawsuits can be avoided. The main goal of this 6th Edition is to equip future professionals in the hotel industry with legal knowledge, thereby improving the quality of the guest experience and helping businesses avoid litigation.