Hotel Service Etiquette Training Standards: Essential Modern Hotel Service Etiquette

Author: Yang Hongjian
Publisher:
Publish Date: 2006-01-01
Features: This book primarily provides etiquette guidelines that should be followed during hotel service from the perspective of hotel services. It specifically includes: grooming standards, posture standards, dress standards, language standards, and scene standards, helping employees improve service quality and personal cultivation. The book is highly practical and standardized, serving as one of the textbooks for hotel managers to make management decisions, for training personnel at various levels in hotels, and for classroom teaching in tourism colleges and universities.