Improvement and Self-Assessment of Communication Skills

Author: Liu Yuying, Duan Xiaowei
Publisher:
Publish Date: 2006-04-01
Features: Effective communication is the bond that connects people and the golden key to handling interpersonal relationships. It can enhance the cohesion and competitiveness of an organization, foster a spirit of cooperation among its members, and help them properly manage relationships with superiors, peers, and subordinates, as well as with other parties, thereby enabling better performance and striving for excellence. It can be said that in modern information society, without good and effective communication, there can be no organizational brilliance, and no individual success. However, objectively speaking, achieving effective communication is not an easy task—as the saying goes: "Another person's soul is a mystery, and it is not easily solved." This book explores the basic principles of communication, analyzes the main obstacles that affect it, summarizes its key characteristics, elaborates on the etiquette requirements of communication, proposes approaches and methods for effective communication, and focuses on the cultivation of communication skills. The book also includes self-assessment questions on communication skills, allowing readers to genuinely understand their strengths and weaknesses in communication, thereby enabling targeted improvement and creating favorable conditions for personal success and organizational brilliance.