Hotel Management Practice English - Dialogue between Trainers and Trainees

Author: Guo Shumei
Publisher:
Publish Date: 2006-12-01
Features: This book pioneers the use of a dialogue (Trainer—trainer and Trainee—trainee) format to detail the main business processes, work standards, and requirements of various departments in a hotel in English. Readers can not only gain professional knowledge of hotel operations and management but also master etiquette, teamwork awareness, service awareness, and conservation awareness. In addition, the book covers other hotel-related topics such as safety measures, marketing concepts, employee training and career development, detailed labor contracts, the application of high technology in the hotel industry, environmental protection, and sustainable development in the hotel industry. Thus, it enables students and readers to learn professional English while comprehensively understanding and mastering the internal operations and management of modern hotels. This book can serve as a teaching material for tourism colleges and also as a training manual for modern international hotels. It is a textbook for tourism management programs in higher education institutions.
This book pioneers the use of a dialogue (trainer—trainer and trainee—trainee) format to detail the main business processes, work standards, and requirements of various departments in a hotel in English. Readers can not only gain professional knowledge of hotel operations and management but also master etiquette, teamwork awareness, service awareness, and conservation awareness. In addition, the book covers other hotel-related topics such as safety measures, marketing concepts, employee training and career development, detailed labor contracts, the application of high technology in the hotel industry, environmental protection, and sustainable development in the hotel industry. Thus, it enables students and readers to learn professional English while comprehensively understanding and mastering the internal operations and management of modern hotels.
The supplementary reading materials at the end of each chapter provide an excellent learning opportunity for those who wish to expand their knowledge of the hotel industry. They are carefully selected and rich in content, covering hotel staff at all levels—from the typical daily routine of members of the hotel's administrative committee (e.g., general manager or department manager) to the daily work of frontline employees (e.g., front desk staff), the responsibilities of middle-level managers (e.g., club manager), and expert advice on professional cleaning techniques. Readers can learn about the qualities, management skills, and specific tasks required for many positions in the hotel, especially higher-level positions. The English used in the book is fluent and professional. Since each chapter includes Chinese annotations for the terms and key vocabulary mentioned in the text, students at undergraduate, vocational, or college levels can all master the content of this book.
This book can serve as a teaching material for tourism colleges and also as a training manual for modern international hotels. Additionally, it is accompanied by free teaching resources for instructors, the specific request method can be found in the teaching support notes at the back of the book.