Property Management Quality Certification (Property Management Series)

Author: Yang Rongyuan, Editor-in-Chief
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Features: This book is divided into nine chapters. Chapter 1: Overview of Property Management Quality System; Chapter 2: Brief Introduction to Important Quality Terminology and ISO 9000 Family of Standards; Chapter 3: Summary of Understanding and Implementation of ISO 9002 and ISO 9004-2 Standards; Chapter 4: Guidance on Methods and Steps for Implementing ISO 9000 Quality Assurance Model in Property Management; Chapters 5 and 6: Discussion on System Documentation and Management Reviews; Chapter 7: General Introduction to the Implementation Procedures of Quality System Certification; Chapter 8: Experience-Based Introduction to the Application and Practice of Property Management Quality Systems; Chapter 9: Provides Typical Cases for Writing Level 3 Documents Such as Quality Manuals, Procedure Files, and Work Instructions, and Includes Elements of Quality Management and Quality Systems (ISO 9004-2) as Service Standards. This book is suitable for property management professionals to study and reference, and can also serve as a training textbook for professionals in this field.