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Author: (USA) John SHEL, translated by Xu WEI
Publisher:
Publish Date: 2004-10-01
Features: John SHEL has created a unique service model. This book perfectly combines self-development with advanced service concepts. — Ken BLANCHARD, co-author of One-Minute Manager
Deliver teaches us in a clear and earnest tone how to build confidence, anticipate success, leverage promotion opportunities, become an indispensable team member, and achieve our goals. — Jim RAMSDALE, U.S. Congressman
This book is too interesting! The thirty chapters are filled with valuable information, expressed in a clear, concise, and persuasive way. Everyone who wants to improve themselves and become a professional should read it. — Ned R. KUBIN, Chairman of U.S. Creative Service Company
John SHEL provides practical service skills and tools for service professionals at all levels, helping them continuously improve their performance and unlock their potential. Build win-win relationships with real and potential clients. — Dr. Anthony R. MONTGOMERY, author of Effective Team Operations
This book is tailored for service professionals, teaching them how to self-develop, refine their service, and embody the qualities of successful individuals, so they can earn more money, get promoted, enhance their abilities at work, fall in love with their jobs more, and achieve greater life value.
It might seem like common sense, but this book explains how poor service is often caused by a lack of self-respect. It compellingly proves that confidence can be gained through completing a carefully planned process of goal-setting and self-validation. Confidence fosters an attitude of expecting success. As SHEL succinctly states: Confidence is power.
The power and effectiveness of this book lie in the step-by-step action plan it presents, which everyone can implement in their daily professional lives.
Responsibility is the foundation of the belief that freedom is a basic right. I truly wish I could make all 435 members of the U.S. Congress read this book and remember it.