Pursuing Quality: The Seven Management Principles of World-Class Enterprises

Author: John Blackmore
Publisher:
Publish Date: 2000-05-01
Features: This book is one of the series "Practical Management Translation," introducing the importance of customer focus for businesses, how to adopt effective measurement standards, and how to conduct personnel training and education, among the seven quality management principles. These principles are being practiced by successful companies around the world, from McDonald's to Panasonic, from HP Computer to Honda Group. The key to their success lies in fully recognizing these quality management principles and putting them into practice. How to compete and win in manufacturing and service industries—only through the smiles of customer satisfaction can we find joy in work and increase corporate profits. Currently, competition among businesses is fiercer than ever before. To survive and develop, businesses must be smarter and more flexible; they should become learning organizations, and this learning must be faster and more effective. Businesses must also persistently track customer behavior, provide accurate feedback, and deliver it to all operational staff and strategists. Success is always attributed to leaders: because of their influence, businesses will perform better.