Benchmarking: Aim for and exceed the best-performing companies

Author: Harryton et al. (USA)
Publisher:
Publish Date: 2003-04-01
Features: This book serves as a guiding manual for introducing benchmarking methods in China. It elaborates on three aspects: Chapters 1-2 analyze the significant role of benchmarking in corporate operations and performance improvement through successful case studies; Chapters 3-7 provide a detailed introduction to the implementation process and key activities of benchmarking (5 phases, 20 activities, 144 subtasks); Chapters 8-9 briefly summarize key considerations for implementing benchmarking and summarize common experiences and lessons learned.